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Frequently Asked Questions

Seller Enablement
How do I become a Seller?
Registering on this site only enables you as a User. To be able to sell items in the Marketplace use the 'SELL AN ITEM' link. A Representative will contact you when your request has been received.
Am I required to have a store?
No. You are able to sell as an individual, however, you will be required to pre-load your account so that fees can be deducted when due.
What are the benefits of a store?
A store in this marketplace allows you to list all of your items in one area of the site in addition to regular listings. It allows for double exposure and persons can enter your store to see what other items you have available rather than searching the entire site. If you already have a webstore set up you are allowed to include your external weblink once you maintain the minimum amount of items required to keep the store active.
Fees Due
How are fees determined 'Due'?
Each item incurs fees as detailed on our Fees page. The initial listing fee of .05 per item along with modification fees eg. Bold Item, Highlight, Uploads are due each month's end or when your account balance reaches $10.00 (whichever happens first).
Though billed to your account Buy Out Fees are not due until an item is sold, and, become due immediately when an item is sold. To avoid your account being suspended due to non payment it is recommend that you list a Credit or Debit Card on file.
How do I pay my Fees?
Sellers are responsible for paying the site fees. See your payment options here: https://www.bahamablaze.com/pay.html
Buyer Protection
Please read this policy carefully, because it governs how we resolve transaction disputes between buyers and sellers. Effective Date: This eBay Buyer Protection Policy is effective as of January 30, 2010

Bahamablaze Marketplace Buyer Protection

Bahamablaze Marketplace hosts a dispute resolution process when buyers claim to a seller that their item was not received or the item they received is different from what was described in the listing. The resolution process is the primary avenue for settling disputed transactions and is designed to:

  • Help buyers and sellers resolve disputes in fewer steps, and provide buyers with a more familiar ecommerce resolution experience.

  • Offer an option to contact us if buyers and sellers can't reach resolution themselves. We'll take a more active role in ensuring transaction problems are resolved.

Conditions under which a case can be filed under the Buyer Protection Policy

Buyers can file a case under the Buyer Protection Policy when all of the following are true:

  • You completed a purchase of an eligible item on bahamablaze.com and submitted a claim within 45 days from the date of payment.

  • You purchased the item on bahamablaze.com by using the Buy Out option, third-party checkout, or a Bahamablaze.com invoice.

  • You paid for the item in one lump payment (transactions involving multiple payments, such as a deposit followed by a final payment, are not covered).
  • There is a good faith dispute between you and the seller regarding the item. A good faith dispute can include cases such as:

You did not receive the item within 3 days of the estimated delivery time provided on the transaction's Order details page (or 7 days after payment, if no estimated time was specified). We may lengthen this period where necessary, for example based on the type of shipping provided or the buyer's location.

    • You received an item that was different from the one described in the listing (for example, you purchased a book, but received a hat).

    • You received an item that was not as described in the item description.

A good faith dispute does not exist if you improperly claim that the seller has not fulfilled the transaction, if you claim you never received an item when in fact you did, or if you claim the item was different from the item description but the seller can prove otherwise. Moreover, a good faith dispute does not include buyer's remorse (that is, the item delivered was as described in the item description, but you no longer want the item regardless of the reason).

  • You have not initiated another form of resolution processing, including a credit card chargeback (if you paid by credit card).

Buyer eligibility and other restrictions

Only buyers who have purchased items on the bahamablaze.com site are eligible for the Buyer Protection Policy. Buyers who file a case through Bahamablaze Marketplace Buyer Protection, but who did not purchase an item on the bahamablaze.com site, will be redirected to the existing resolution process for the site they used, if any. Sellers will use the resolution process initiated by the buyer. Resolution responsibilities and protections are outlined on the site of registration.

Buyers who we believe are attempting to commit or committing fraud are governed by the "Abuse" conditions of our User Agreement. Fraud in this case can include, but is not limited to, making claims that are not backed by a good faith dispute, making claims in addition to attempting to receive reimbursement from another source (e.g., a credit card chargeback), or any other means by which one can unjustly benefit from Buyer Protection. Buyers who fall under the "Abuse" conditions are subject to our remedies as described in the User Agreement. In addition, we reserve the right to temporarily, indefinitely, or permanently suspend your coverage under the Buyer Protection Policy, immediately and without prior notice, if we suspect abuse, excessive claims, tampering, or interference with the proper working of Buyer Protection.

Resolution of cases under the Buyer Protection Policy

Buyers who have been unsuccessful in resolving a problem directly with a seller can contact us via the website's Contact Us form. We will review the case, run a fraud check, and confirm where necessary that the buyer has already attempted to work with their seller. If the buyer is in good standing and the case meets the requirements of this policy, we will review additional transaction information to determine if the case is ready for resolution. For example, we may review the messages sent between the buyer and seller through our messaging system. Depending upon the nature of the case, resolution may not be proper at that time. For example, if the item is still in transit, we may ask the buyer to wait.

If the case is ready to be resolved, we will contact the seller about the case. The seller will have 7 days (or 10 days, in case the transaction is cross border) to respond to the claim. There may be circumstances that warrant Bahamablaze’s acceleration of the resolution of the case. If the case is based on an "item not received" claim, then a resolution would include:

  • Responding to the case by providing proof of delivery (for items valued over $250, we also require signature confirmation)

  • Coming to an agreement with the buyer to send the item or a replacement item

    or

  • Refunding the buyer up to the full transaction amount

If the case is based on an "item not as described" case, the resolution would include:

  • Responding to the case by providing proof to Bahamablaze that the item was described properly (for example, providing documentation that supports "original," "first edition," or similar claims)

  • Agreeing to send a replacement item after the buyer returns the original, if this is what the buyer would prefer

    or

  • Refunding the buyer up to the full transaction amount

Unless resolution of the case is accelerated, after 7 days (or 10 days in the case that the transaction is cross border), we will check with the buyer to see if they are satisfied. If the buyer is satisfied, the case is closed. If we don't hear back from the buyer within an appropriate time, we won't refund them or hold the seller accountable for the transaction. If the buyer is still working with the seller or does not respond, we'll check back in another week.

If the buyer informs Bahamablaze that no resolution has been reached, we will review the case. If we find "item not received" cases in the buyer's favor, we will refund the cost of the item and original shipping to the buyer. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless we opt to pay for return shipping). Once the item has been returned to the seller, we will refund the cost of the item and original shipping to the buyer. Refunds will be made with cheque or credit card.

If the seller resolves the case by refunding the buyer after the case is opened but before the buyer contacts us further, we will credit the seller’s final value fee for the sale automatically. We’ll confirm the refund with the buyer before returning the final value fee to the seller. The insertion fee and other fees will not be refunded. For claims where a determination is made against the seller by Bahamablaze, the seller will not receive a refund on fees associated with the transaction.
There may be times when Bahamablaze—in its sole discretion—opts to reimburse the buyer without any impact on the seller.

How sellers may be protected from losing a claim

For "item not received" claims, sellers are protected from losing a claim if they provide evidence of proof of delivery to Bahamablaze. Proof of delivery is tracking information from a shipping company that clearly displays:

  1. the delivery status of the item as "delivered"

  2. the date of delivery (which reflects the seller shipped within stated handling time)

  3. the recipient's address, displaying at least the city/state or ZIP code (or the equivalent) of the address listed in either the Bahamablaze Order details page.
  4. and for items $250 USD (or local currency equivalent) or more, proof of the recipient's signature to confirm delivery is required
For "item not as described" claims, sellers may protect themselves from losing a claim if they provide clear documentation that the item was described properly. For example, claims may be resolved in the seller's favor when the seller provides documentation of any of the following situations:

  1. the buyer complains that the item is used, not new, and the listing clearly describes the item as used

  2. a defect in the item was correctly described by the seller

  3. the item was properly described, but the buyer didn't want it after they received it

  4. the item was properly described but did not meet buyers' expectations

  5. the item has minor scratches and was listed as used condition.

Appeals

If a case is closed in the buyer's favor, a seller may appeal the decision by providing the appropriate documentation to Bahamablaze. If the decision is reversed, the seller will be refunded the reimbursement amount back to the original reimbursement method, however, any fees associated with the transaction will not be refunded.

Reimbursements from sellers

We require Bahamablaze sellers to comply with our resolution process. Sellers permit us to make a final decision, in our sole discretion, on any claim that a buyer files with us under the Buyer Protection Policy. If we resolve a dispute in the buyer's favor, we will refund the buyer for the cost of the item and the original shipping, and we will require the seller to reimburse us for the refund. Without limiting the foregoing, sellers may not have to pay a reimbursement for a claim if they provide the documentation (for example, Delivery Confirmation or proof that the item was as described) indicated in the section above. Other requirements for reimbursements from sellers:

  • Sellers must have a reimbursement method on file with Bahamablaze

  • Where there are insufficient funds in accounts, we will require another reimbursement method.

For future claims where a determination is made against the seller, we will notify the seller and continue to charge the sellers preferred method for any reimbursements made under the Bahamablaze Marketplace Buyer Protection Policy. Changing a reimbursement method will not affect our use of a payment method on file for other purposes (such as payment of fees). If sellers do not provide Bahamablaze with a valid reimbursement method, we may collect amounts owed using other collection mechanisms, including retaining collection agencies. We may also suspend or restrict sellers from trading on our sites until payment is made.

What happens if a buyer believes an item is not authentic?

Items that are suspected of being counterfeit are covered by the Buyer Protection Policy, subject to these additional terms:

  • Sellers and buyers must work together in good faith during the resolution process to satisfy buyer concerns that an item may not be authentic. For example, sellers should provide the buyer with appropriate documentation or other assurances, if such information is available.

  • Where the seller is not able to satisfy the buyer's concerns that the item is not authentic, sellers agree that the buyer may return the item, and buyers agree to return the item to the seller (except as outlined below). Costs of return shipping may be paid by the buyer unless otherwise agreed upon by the buyer and seller. Due to the unresolved dispute regarding the authenticity of the item, sellers must not later list, advertise, or offer for sale the item on any the site or service around the world (including our subsidiaries, joint ventures, and other members of the Bahamablaze corporate family).

  • Buyers are not obligated to provide third-party confirmation that an item is counterfeit to open a claim. However, in some cases, a buyer may have written confirmation that the item is counterfeit from a reliable third party (such as the manufacturer or law enforcement). In those cases, buyers agree to cooperate with Bahamablaze to ensure the proper disposal of the counterfeit item. For example, buyers may be asked to certify that the item has been destroyed or send the item to the rights owner or other appropriate third party for disposal. Any costs associated with this destruction or disposal may be paid by Bahamablaze, in our sole discretion.

  • Covered claims that meet the above conditions and are not excluded from Buyer Protection may be considered as criteria, infringement, or a violation by the seller of our prohibited and infringing items policy. As a result, Bahamablaze may impose sanctions on the seller, up to and including suspension of the seller's account.


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